Returns & Exchanges
At Radilum, we want you to be completely satisfied with your home decor and lighting. If you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, or schedule a pickup for larger furniture items.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing