Frequently Asked Questions
Everything you need to know about bringing Radilum quality into your home.
What is the typical shipping timeframe for Radilum products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location, while premium furniture pieces may require additional white-glove handling time.
What is your return policy for home decor and furniture?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange, excluding shipping costs.
Are Radilum products covered by a warranty?
Yes, all our home essentials come with a 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal household use.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Currently, Radilum ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.